Customer Care Policy
SALON POLICY - Terms and Conditions
Policy Philosophy
We care about providing the best. service to our customers by protecting their service in the best way and preserving the Egyptian customer service law.
Refund
Service Assurance
If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. No refunds will be given after you have left the salon.
Re-Do service does not cover color or shape dissatisfaction. As soon as you walk out the salon door, that means you have accepted and are happy with the services provided to you.
Damaged Nail are nails that are broken, chipped or starting to lift. Fixing damaged nails are free of charge within 7 days.
You must arrange an appointment to have your nails fixed within seven days for gel polish/dipping services. We do not accept redo appointments after seven. Please contact us for an appointment
The redo policy does not cover a change in service or color. Redo's are done with the same original design and color.
We do not offer refunds for any services or products.
Phone
Policy
We understand that sometimes you must take calls while in the salon. We ask that you please set cell phones to low volume. Communication via FaceTime (or the like), or speaker phone is not permitted to preserve guest experience and privacy.
Using your phone while making your service may disrupt the quality of our nail technician. It is highly recommended to avoid using phone while making Gel Polish or Nail Extensions.
Children
For safety reasons, NO child under the age of 12 may accompany you while you are having a service. We do not want to compromise you and our other guests experience and kindly ask that you make your child care arrangements prior to your scheduled appointment. We do not have the facilities to care for children and will not provide child supervision. We cannot assure their safety in a professional environment. YOUR UNDERSTANDING IS GREATLY APPRECIATED.
Personal Items
We are not responsible or liable for any lost, damaged or stolen items. Please Leave all your personal belongings out of sight.
Right To Refuse
​​​​​​​We Reserve the Right to Refuse Service To
Anyone with a nail condition we suspect may be contagious
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Anyone with open or infected wounds on the treatment area
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Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service
Anyone more than 10-15 minutes late for an appointment
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Anyone who did not confirm her appointment with our Receptionist on the phone or whatsapp
Anyone demonstrating inappropriate behavior to our nail technicians and other customers
Appointments
& Cancellations
Terms and Conditions
We care about providing the best. service to our customers by protecting their service in the best way and preserving the Egyptian customer service law.
Appointment Policy
Taking Appointment
Contact our Reception via Phone or WhatsApp. Appointments are provided based on free. Each Client is permitted one appointment only.
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Appointment Cancellation
You have the right to cancel your appointment 24 hours prior to appointment time free of charge.
We cancel appointments if not confirmed.
we cancel appointments if late more than 15 minutes.
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Appointment Confirmation
we contact you within 24 hours prior to your appointment to confirm via phone or WhatsApp. We cancel any un-confirmed appointments.​
Late or Tardiness
your tardiness can affect the remainder of our team day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 15 minutes grace period. After 15 minutes, we reserve the right to cancel your appointment - free of charge. Rebooking your canceled appointment will be accommodated based on our schedule.
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We Reserve the right to:
change your technician. ​
Multiple Appointment Bookings
Booking Limit:
Clients may book up to one appointment at a time to ensure availability for all customers.
We offer multiple booking options for your convenience, including prepaid appointments.
Cancellation Policy
Cancellations must be made at least 24 hours in advance. Prepaid amounts are fully refunded if canceled before 24 hours.​
Prepaid Appointments Policy
The deposit will be deducted from the total appointment cost.
The deposit is non-refundable in the event of a no-show or late arrival.
Timely arrival is expected; we reserve the right to cancel your appointment if you arrive late
Your appointment will be canceled you are more than minutes late
Refund Policy
Once a service is completed, we do not offer refunds for any services or products related to single appointments. Thank you for your understanding.
For multiple appointments, if you cancel at least 24 hours in advance, we are happy to provide a full refund.
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