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Customer Care Policy


Policy Philosophy

We care about providing the best. service to our customers by protecting their service in the best way and preserving the Egyptian customer service law.  


If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. No refunds will be given after you have left the salon.

Re-Do service does not cover color or shape dissatisfaction. As soon as you walk out the salon door, that means you have accepted and are happy with the services provided to you.

Damaged Nail are nails that are broken, chipped or starting to lift. Fixing damaged nails are free of charge within 7 days. 

You must arrange an appointment to have your nails fixed within seven days for gel polish/dipping services.  We do not accept redo appointments after seven. Please contact us for an appointment

The redo policy does not cover a change in service or color. Redo's are done with the same original design and color. 

We do not offer refunds for any services or products.


We understand that sometimes you must take calls while in the salon. We ask that you please set cell phones to low volume. Communication via FaceTime (or the like), or speaker phone is not permitted to preserve guest experience and privacy.

Using your phone while making your service may disrupt the quality of our nail technician. It is highly recommended to avoid using phone while making Gel Polish or Nail Extensions. 


For safety reasons, NO child under the age of 12 may accompany you while you are having a service. We do not want to compromise you and our other guests experience and kindly ask that you make your child care arrangements prior to your scheduled appointment. We do not have the facilities to care for children and will not provide child supervision. We cannot assure their safety in a professional environment. YOUR UNDERSTANDING IS GREATLY APPRECIATED.

Personal Items

We are not responsible or liable for any lost, damaged or stolen items. Please Leave all your personal belongings out of sight. 

Rosie Nail

We Reserve the Right to Refuse Service To:
Anyone with a nail condition we suspect may be contagious
Anyone with open or infected wounds on the treatment area
Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service
Anyone more than 10-15 minutes late for an appointment

Anyone who did not confirm her appointment with our Receptionist on the phone or whatsapp
Anyone demonstrating inappropriate behavior to our nail technicians and other customers

Appointment Policy

Taking Appointment

Contact our Reception via Phone or WhatsApp. Appointments are provided based on free 

Appointment Cancellation

You have the right to cancel your appointment 24 hours prior to appointment time free of charge.

We cancel appointments if not confirmed. 

we cancel appointments if late more than 15 minutes. 

Appointment Confirmation

we contact you within 24 hours prior to your appointment to confirm via phone or WhatsApp. We cancel any un-confirmed appointments. 

Late or Tardiness

your tardiness can affect the remainder of our teams day by delaying them for their clients who come in on time.  For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 15 minute grace period. After 15 minutes, we reserve the right to cancel your appointment - free of charge. Rebooking your cancelled appointment will be accommodated based on our schedule. 

We Reserve the right to: 

change your technician. 

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